Preparing a Pharmaceutical Logistics Portfolio for the Next Generation of Client Expectations
Challenge
A pharmaceutical logistics provider with more than 7 million square feet of warehouse space found itself facing new expectations from a major pharmaceutical customer. Sustainability reporting, greenhouse gas emissions planning, and facility performance requirements were becoming part of the conversation. The company needed answers quickly.
The challenge reached beyond a single customer request. The organization had grown rapidly and operated facilities across the country, including a recently acquired distribution center in Memphis. While the company had built a successful logistics business, it had not yet established a formal process to measure, manage, and report on sustainability performance.
Without a structured plan, the company risked increased utility costs, difficulty responding to future RFPs, and added pressure on a lean internal team already focused on daily operations.
Solution
Mantis worked with the client's stakeholders to develop a practical plan that linked customer requirements to facility operations.
- Gather facility, utility, and stakeholder information across the targeted sites.
- Assess building performance through onsite reviews and ASHRAE Level 2 energy audits.
- Develop a phased plan with measurable goals, reporting processes, energy projects, and procurement recommendations.
The work also revealed utility procurement risks that had gone unnoticed. Mantis helped the client secure a 36-month natural gas purchasing strategy for several locations, reducing exposure to unfavorable utility rates while improving budget certainty.
Results
The project gave the client a clear way to respond to sustainability expectations from a key pharmaceutical customer while creating opportunities that extended far beyond the initial engagement. Instead of treating ESG requirements as a one-time obligation, the company now has a repeatable process to meet similar customer demands across additional facilities throughout its portfolio.
The engagement also uncovered meaningful opportunities to reduce operating costs, improve energy management, and strengthen the organization's position in future pharmaceutical logistics opportunities.
Performance Outcomes
- $200,000+ identified annual utility savings opportunities
- 2 facilities assessed through ASHRAE Level 2 audits
- 36-month natural gas procurement strategy secured
- 100% renewable electricity pathway identified for evaluated sites
- Formal ESG reporting and KPI process established.